"Thank
you for the training session at our
practice which you provided for our
reception team. We have a very big &
busy practice and the staff found
all your tips invaluable. We covered
topics such as Making First
Impressions Count, How to give the
best service to our patients as well
Dealing with Difficult People to
name a few. You made the session
interesting and engaged all the
staff – we will book another session
in the new year now for our clinical
staff."
Anne Maree Sherran - East Bentleigh Dental Group
"Course was very informative and offered some
good suggestions."
Rowan -
PGH Monier
"I would highly recommend
the Customer Service Training Course to
others, it was very engaging and got
excellent group interaction right from
the beginning. The course was
interesting, informative, very well
presented and covered all my
objectives."
Denis Jurjevic - Client Relationship
Manager - Scottish Pacific Debtor
Finance
"Customer Service Training
Australia provided Iceworld Olympic Ice Rinks
with an excellent customer service training
course. The course was extremely well delivered
and structured. The course enabled staff to
fully understand the term ‘’good customer
service’’, and additionally, staff learned the
many business benefits associated with
implementing exceptional customer service."
Sally Freedman, Business Manager,
Iceworld Olympic Ice Rinks
“A very worthwhile energetic training
course that kept the whole team interested and
engaged from start to finish.”
B.
Harris, St Jude Medical
“An interactive customer centric workshop that
engaged all our staff, kept them interested and
focused on our key customer service objectives.”
Karen, Macquarie University Hospital
"Great day, very good presentation, very
knowledgeable"
Dianne King - DORMA Australia Pty Ltd
"Just a quick note to say thank-you for the
customer service training that you provided
to the Sleemans customer service staff
yesterday. We found the session to be both
informative and entertaining and hopefully
we will be able to put into practice some of
the advice that you gave us on how to better
manage our customer service roles"
Kerry Boyle
-
Sleeman Sports
Complex - Brisbane
Extensive knowledge fun and engaging trainer. Really
enjoyable session and feel more confident to deal
with difficult and aggressive clients"
Natasha - Department of Housing & Public Works
"Customer Service Skills training
was most enjoyable. The presenters experience and
real life stories made the class engage and
interact. Very fun session and worthwhile!"
Loretta Ierado - Choice Hotels
"Valuable suggestions for a
variety of situations"
Ruth - The National Rugby League
"I found it enjoyable and
definitely will be recommending the course to other
administration assistants 10/10."
Kate - Catholic Healthcare
"Great delivery. I
walked away with more confidence to perform in my role"
Jeanne - Australia Red Cross Blood Service
